Policy Document

**Tjomtek Solutions:

  • Open Source Software and Business Applications Policy Document
  • TjomTek Solutions with CK 2020/673716/07 is a for "profit" organisation.


**1. Introduction:**


Tjomtek Solutions is committed to providing high-quality open source software and business applications, with a focus on delivering exceptional solutions to meet the diverse needs of our clients. This policy document outlines the principles and guidelines that govern our services, specifically focusing on ERPNext, an open-source Enterprise Resource Planning (ERP) system.


**2. Service Offering:**


Tjomtek Solutions specializes in the provision of open source software solutions, with a primary emphasis on ERPNext. Our services encompass the deployment, customization, integration, maintenance, and support of ERPNext and other business-related applications. We are dedicated to helping our clients optimize their business processes and enhance overall efficiency.


**3. Open Source Commitment:**


At Tjomtek Solutions, we firmly believe in the principles of open source software. Our commitment to transparency, collaboration, and community-driven development guides our approach to delivering solutions. We actively contribute to the open-source community and strive to promote the adoption of open standards.


**4. ERPNext Implementation:**

  • We implement ERPNext and any other app or services related to the software.
  • Important to note that although "open source" software is typically "free" the services behind it is billable.
  • ERPNext is a all in one business solution and we do not charge per user license , or to use the software. Clients typically pay for Implementation,training,customizations and on going support. Further to this "cloud hosting" fees.


4.1 **Customization:**

  •  We tailor ERPNext to meet the specific needs of each client.
  •  Customizations adhere to best practices and are documented thoroughly.


4.2 **Integration:**

  •  Seamless integration with existing systems to ensure data consistency.
  •  Compatibility with third-party applications for enhanced functionality.


4.3 **Training:**

  •  Comprehensive training programs for end-users and administrators.
  •  Ongoing support to facilitate a smooth transition and optimal system utilization.


**5. Data Security and Privacy:**


5.1 **Data Encryption:**

  •  Implement industry-standard encryption protocols to safeguard data.
  •  Regularly update security measures to address emerging threats.


5.2 **User Access Control:**

  •  Enforce strict access controls based on roles and responsibilities.
  •  Regularly review and update access permissions.


5.3 **Data Privacy Compliance:**

  •  Adherence to relevant data protection regulations.
  •  Transparent data handling practices and policies.


**6. Support and Maintenance:**


6.1 **Technical Support:**

  •  Prompt and efficient resolution of technical issues.
  •  Access to a dedicated support team with expertise in ERPNext.


6.2 **Software Updates:**

  •  Regular updates and patches to enhance system performance and security.
  •  Proactive communication regarding updates and potential impacts.


**7. Client Collaboration:**


7.1 **Feedback Mechanism:**

  •  Establish channels for client feedback on services and software performance.
  •  Continuous improvement based on client input.


7.2 **Collaborative Development:**

  •  Collaboration with clients in the development and enhancement of custom features.
  •  Shared knowledge and best practices to optimize system utilization.


**8. License Compliance:**


Tjomtek Solutions ensures compliance with all open-source licenses associated with ERPNext and related software. Clients are encouraged to familiarize themselves with the applicable licenses and adhere to their terms.


**9. Conclusion:**


This policy document reflects Tjomtek Solutions' commitment to delivering top-notch open source software solutions, with a particular emphasis on ERPNext. We are dedicated to providing excellent service, ensuring data security and privacy, and fostering collaboration with our clients to achieve mutual success.

*This document is subject to amendment as and when needed.