EULA-End User Agreement

**Tjomtek Solutions: End User Policy for Open-Source Software and ERPNext**

**1. Introduction: **

Welcome to Tjomtek Solutions! As a valued end user of our open-source software and business applications, particularly ERPNext, we want to ensure transparency and clarity regarding the terms of use. This policy outlines important information about our services, including disclaimers and the level of support you can expect.

**2. Open-Source Nature: **

Our software, including ERPNext, is built on open-source principles. This means that the software is provided "as is," without any warranties or guarantees. Tjomtek Solutions acknowledges that, like many proprietary software solutions, open-source software may contain bugs or imperfections.

**3. No Warranty or Guarantee: **

Tjomtek Solutions explicitly disclaims any warranty or guarantee, whether expressed or implied, related to the performance, reliability, or fitness for a particular purpose of our open-source software, including ERPNext. The use of our software is at your own risk.

**4. Best Service Effort: **

While Tjomtek Solutions does not provide a warranty or guarantee, we are committed to delivering the best service possible. In the event of any issues or bugs, our support team will make a diligent effort to address and resolve the issues in a timely manner.

**5. Bug Reporting: **

We encourage users to report any bugs or issues they encounter while using our software. A dedicated bug reporting system will be available for users to submit detailed information about the problem. Tjomtek Solutions will review and prioritize reported issues based on their severity and impact on users.

**6. Software Updates: **

To improve performance, security, and address known issues, Tjomtek Solutions will release regular software updates for ERPNext. It is recommended that users keep their software up to date by applying these updates. However, Tjomtek Solutions is not liable for any issues arising from failure to install updates.

**7. Limitation of Liability: **

In no event shall Tjomtek Solutions be liable for any direct, indirect, incidental, special, exemplary, or consequential damages, including but not limited to, procurement of substitute goods or services, loss of use, data, or profits, or business interruption, arising in any way out of the use of our software.

**8. Support Services: **

Tjomtek Solutions offers support services to assist users in addressing challenges and maximizing the benefits of our software. However, users are reminded that these services do not come with a guarantee of issue resolution, and the level of support may vary based on the nature and complexity of the reported problems.

**9. Acceptance of Terms: **

By using Tjomtek Solutions' open-source software, including ERPNext, you acknowledge and agree to the terms outlined in this End User Policy. If you do not agree with these terms, please refrain from using our software.

**10. Contact Information: **

For any inquiries or concerns related to this policy or our services, please contact our support team at [support@tjomteksolutions.com] (mailto:support@tjomteksolutions.com).

Thank you for choosing Tjomtek Solutions. We appreciate your trust in our services and commitment to open-source excellence.